The following comments can be attributed to Mona Williams, Vice President Corporate Communications:
Bentonville, Ark. - January 5, 2006 - We are heartsick that this happened and are currently doing everything possible to correct the problem. The offensive combinations that have been identified will be removed from the site by 5:30 CT today. However, with thousands of movie items available, there is an almost endless number of possible combinations. Because of that, we will be shutting down our entire movie cross-selling system until the problem is resolved.Our system, like those of most other on-line buying sites, refers buyers interested in a particular movie to other movies through a technical process known as "mapping."
Walmart.com's item mapping process does not work correctly and at this point is mapping seemingly random combinations of titles. We were horrified to discover that some hurtful and offensive combinations are being mapped together.
To further illustrate the bizarre nature of this technical issue, the site is also mapping movies such as Home Alone and Power Puff Girls to African American-themed DVDs.
We are deeply sorry that this happened.
Posted by Brendan - January 5, 2006 07:43 PM - Hard to Believe