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Is the Internet Killing Wal-Mart?

According to this article from cbsnews.com, Wal-Mart is being beaten by its closest competitors because of its inability to adjust to new trends in the market, namely the rise of internet shopping.

Wal-Mart changed America, the Wall Street Journal reminds us this morning in its obituary for the retailer's "overwhelming business and social influence." But now America - and the world -- is changing too fast for Wal-Mart to keep up.

The price-slashing, union-busting behemoth has been having a rough go of things lately. For 10 years through 2005, Wal-Mart's sales gains at stores open at least a year averaged 5.2 percent. So far this year, its comparable-store sales are up just 1.3 percent. The pricing gap between Wal-Mart and it's competitors has narrowed, and more customers are now choosing convenience over wading through a supercenter.

The result is Wal-Mart's competitors are kicking its supersized backside: Target's comparable-store gains so far this year are 4.6 percent, while Costco's were 6 percent. And let's not even talk about the retailers bombed experiments in Germany and South Korea, both called off after failure last year.

Part of the change is competitor wiliness. Part is shifting tastes of increasingly affluent American consumers away from bargain-basement big-box toward greater convenience, more selection, higher quality or better service. ("For the first time in a long time, quality has a chance to gain on price," said one industry analyst.)

And part of it, apparently, is the Internet. Wal-Mart's loss of clout "is a reflection of a more fragmented world," the Journal reports. "Big-box stores thrived by selling recognizable national brands, which themselves were fed by two phenomena: the growth of mass media and freeways, which encouraged large stores in remote areas. Stores and brands together achieved scale efficiencies that allowed them to overwhelm local chain stores and regional brands."

"But the Internet is transforming the retail definition of scale. The once-stunning compilation of 142,000 items found in a Wal-Mart supercenter doesn't seem so vast alongside the millions of products available on the Internet. At the same time, the cost of creating and sustaining a national brand is rising because of media fragmentation."

Niche brands, promoted through Internet world-of-mouth, are stealing market share. One result is that "retail giant hold less sway over their customers - and their suppliers."

A case in point: Wal-Mart brought the barcode into our lives in 1984, when it demanded that all its suppliers have them as a way to help the store check people out more efficiently. But when the retailer jumped into the next big logistics technology, radio-frequency identification, in 2003, suppliers balked. Too expensive, they said. Sorry. We used to be scared of you, but we're just not that scared anymore.

Posted by James - October 3, 2007 06:15 PM - In The News